Any interested person can submit a written complaint to ERRU if he/she is of the opinion that his/her operator does not fulfill legal and/or contractual obligations. As a first instance, any complaint must be submitted to the operator so that it can be followed through the operator's procedures for resolving complaints. In case the customer remains unsatisfied and the problem continues, a written complaint can be submitted to ERRU. ERRU will analyze the matter, informing the licensed operator of the alleged breach of contract or contravention of the law and requesting a written statement.

Regulation on the appeal procedure to the national regulatory commission of the water supply and waste water treatment sector, for a licensee, dated 19.04.2019

Ju mund të dërgoni me shkrim ankesën tuaj përmes:

Postal address:

Rr: “Viktor Eftimiu”,
Building 1, Floor IV
Administrative Unit No. 5, 1022,
Tiranë, Shqipëri
+355 42 258 046

Hours: Monday – Thursday 08:00 – 16:30
  Friday 08:00 – 14:00

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