Performance Report
Performance reporting was introduced by the WRA in 2011 with the objective to enable all stakeholders and the general public to understand and compare the performance of each water supply and sewerage utility. By examining utilities’ performance individually and in comparison with that of their peers we and the service providers themselves can identify opportunities for further improvement. Public performance reporting allows us to introduce an element of comparative competition into an otherwise largely monopolistic sector and stimulate improved service delivery.

Published annually, the WRA’s Performance Report aims to offer an independent and objective overview and analysis of the utilities’ individual performance measured against a set of key performance indicators selected by the WRA.


Further information on our performance monitoring approach and the set of key performance indicators we use can be found here.


WRA make together Economic Regulators in the Western Balkans, sign a Memorandum of Cooperation
On 18th of May, four Economic Regulators of the water sector in the Western Balkans Albania,...

Press release
Press note for the 2nd European Forum on the Regulation of Water Services. Please download...

Aggregation alternatives in water supply and sewerage sector in albania
Please download the material here.

Bilateral meeting between WRA and ERC
On 8.4.2021 was organized a bilateral meeting between the Water Regulatory Entity of...

Participation in the 4th Balkans Joint Conference and Exhibition
On 2 - 4 November 2016 Water Regulatory Authority participated in the 4th Balkans Joint...