{"id":3028,"date":"2022-04-20T10:20:09","date_gmt":"2022-04-20T10:20:09","guid":{"rendered":"https:\/\/erru.al\/?page_id=3028"},"modified":"2022-04-21T05:03:39","modified_gmt":"2022-04-21T05:03:39","slug":"kerkesa-pergjigje","status":"publish","type":"page","link":"https:\/\/erru.al\/an\/kerkesa-pergjigje\/","title":{"rendered":"Kerkesa Pergjigje"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>When can you make a complaint to ERRU? <\/span><\/i><\/div>

Any interested person can submit a written complaint to ERRU if he\/she is of the opinion that his\/her operator is not related to the law and\/or contractual. As a first instance, any complaint must be submitted to the operator, so that it can be pursued through the operator's complaint resolution procedures. In case the customer remains unsatisfied and the problem persists, you can file a written complaint with the Water Regulatory Authority. ERRU to analyze the case, inform the operator about the alleged violation of the contract or against the law and requesting a written fault. The consumer can also submit a complaint to the Commission for Consumer Protection or to other institutions charged by law for their protection.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>My water meter isn't working properly and I'm overbilled?<\/span><\/i><\/div>

Water supply is calculated on the basis of real consumption and assessed through measuring devices. The operator must install the water meter for each consumer, according to the legislation in force on metrology, If it is proven that the water meter did not function properly for technical reasons and as a result, the estimate of the amount of water consumed was made on the basis of incorrect readings, the operator is responsible for the value of the last tax invoice. If it is proven that the water meter is not working properly, the consumer is liable for the value of the last tax bill.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>The water meter is damaged, what should I do? <\/span><\/i><\/div>

According to the Model Contract for Water and Sewerage services, point 6\/a, the operator that provides the water supply service has the legal responsibility to enable periodic verification of water meters by the General Directorate of Metrology or a legal entity authorized by it the last, according to the metrology legislation. If the water meter is accidentally damaged by the consumer or as a result of atmospheric conditions, the consumer must notify the operator within five days. The operator records the report and gives the consumer an official written confirmation with the date of the report and the date when the damage occurred. The operator must take measures to replace the water meter within 30 days of the reporting date. The consumer who does not notify the operator within five days is obliged to pay twice the value of the last month's tax bill if he is a family and 5 times the value of the last month's tax bill if he is a non-family consumer. The cost of removing, restoring or replacing the water meter is the responsibility of the consumer in cases of accidental damage. Water consumption during the time the water meter is missing will be calculated according to the average monthly consumption calculated during the last 12 months from the moment the meter is missing.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>I don't agree with the invoice value, how do I complain?<\/span><\/i><\/div>

The customer who does not agree with the value of the invoice has the right to submit a written complaint to the operator within 30 days from the day of receipt of the invoice. The consumer, for every complaint he submits, must be given an official written confirmation from the operator that confirms the date of delivery and the corresponding registration number of the complaint. The operator must review, make a decision and notify the consumer about the complaint within 10 days from the date of registration of the complaint. If the operator does not notify the consumer within the specified period, then the consumer is not obliged to pay the late interest for which he complained.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>I want to terminate the contract with the operator, how should I act?<\/span><\/i><\/div>

Konsumatori, i cili p\u00ebr arsye t\u00eb ndryshme d\u00ebshiron t\u00eb nd\u00ebrpres\u00eb p\u00ebrkoh\u00ebsisht sh\u00ebrbimet e uj\u00ebsjell\u00ebs kanalizimeve, mund ta pezulloj\u00eb<\/em><\/strong> kontrat\u00ebn me operatorin. Konsumatori i paraqet operatorit k\u00ebrkes\u00ebn me shkrim p\u00ebr nd\u00ebrprerjen e furnizimit me uj\u00eb duke treguar dat\u00ebn e fillimit dhe t\u00eb mbarimit t\u00eb nd\u00ebrprerjes. Kjo k\u00ebrkes\u00eb duhet t\u00eb paraqitet jo m\u00eb von\u00eb se 15 dit\u00eb para dat\u00ebs s\u00eb k\u00ebrkuar p\u00ebr nd\u00ebrprerje. N\u00ebse operatori nuk e pezullon kontrat\u00ebn n\u00eb dat\u00ebn e k\u00ebrkuar nga konsumatori, ky i fundit nuk \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr konsumin e faturuar n\u00eb faturat pasardh\u00ebse t\u00eb sh\u00ebrbimit.<\/p>

P\u00ebr zgjidhjen<\/em><\/strong> e kontrat\u00ebs, konsumatori ka t\u00eb drejt\u00eb ta k\u00ebrkoj\u00eb zgjidhjen n\u00eb \u00e7do koh\u00eb dhe p\u00ebr \u00e7do arsye. Konsumatori duhet q\u00eb jo m\u00eb von\u00eb se 15 dit\u00eb para dat\u00ebs s\u00eb zgjidhjes s\u00eb kontrat\u00ebs t\u2019i paraqes\u00eb operatorit k\u00ebrkes\u00ebn me shkrim duke p\u00ebrcaktuar dat\u00ebn e zgjidhjes s\u00eb kontrat\u00ebs. Operatori regjistron k\u00ebrkes\u00ebn dhe i jep konsumatorit nj\u00eb konfirmime shkrim me dat\u00ebn e regjistrimit dhe q\u00eb tregon dat\u00ebn e zgjidhjes s\u00eb kontrat\u00ebs. Konsumatori \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr t\u00eb gjith\u00eb sasin\u00eb e furnizuar nga operatori deri n\u00eb dat\u00ebn e zgjidhjes s\u00eb kontrat\u00ebs. N\u00ebse nuk e b\u00ebn, ndaj tij do t\u00eb ndiqen procedurat ligjore n\u00eb fuqi dhe ato t\u00eb parashikuara n\u00eb k\u00ebt\u00eb kontrat\u00eb.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Kur mund t\u00eb b\u00ebni nj\u00eb ankes\u00eb n\u00eb ERRU? \u00c7do person i interesuar mund t\u00eb paraqes\u00eb nj\u00eb ankes\u00eb me shkrim n\u00eb ERRU n\u00eb qoft\u00eb se ai\/ajo \u00ebsht\u00eb i mendimit q\u00eb operatori i tij\/saj nuk p\u00ebrmbush detyrimet ligjore ose\/dhe kontraktuale. Si instanc\u00eb e par\u00eb, \u00e7do ankes\u00eb duhet t\u00eb paraqitet tek operatori, q\u00eb t\u00eb mund t\u00eb ndiqet p\u00ebrmes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3028","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/3028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/comments?post=3028"}],"version-history":[{"count":10,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/3028\/revisions"}],"predecessor-version":[{"id":3054,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/3028\/revisions\/3054"}],"wp:attachment":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/media?parent=3028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}