{"id":2806,"date":"2022-03-24T06:30:48","date_gmt":"2022-03-24T06:30:48","guid":{"rendered":"https:\/\/erru.al\/?page_id=2806"},"modified":"2025-11-04T08:41:04","modified_gmt":"2025-11-04T08:41:04","slug":"ankesat","status":"publish","type":"page","link":"https:\/\/erru.al\/an\/ankesat\/","title":{"rendered":"Complaints"},"content":{"rendered":"
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Any interested person can submit a written complaint to ERRU if he\/she is of the opinion that his\/her operator does not fulfill legal and\/or contractual obligations. As a first instance, any complaint must be submitted to the operator so that it can be followed through the operator's procedures for resolving complaints. In case the customer remains unsatisfied and the problem continues, a written complaint can be submitted to ERRU. ERRU will analyze the matter, informing the licensed operator of the alleged breach of contract or contravention of the law and requesting a written statement.<\/p>\n

Regulation on the appeal procedure to the national regulatory commission of the water supply and waste water treatment sector, for a licensee, dated 19.04.2019<\/a>

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JU MUND TE DEPOZITONI ANKES\u00cbN TUAJ P\u00cbRMES P\u00cbRMES:<\/span><\/p>\n

1. <\/strong>Adres\u00ebs postare<\/b><\/p>\n

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Rr: “Viktor Eftimiu”,
Building 1, Floor IV
Administrative Unit No. 5, 1022,
Tiran\u00eb, Shqip\u00ebri
+355 42 258 046

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2. Dor\u00ebzimit fizik pran\u00eb ambienteve t\u00eb ERRU<\/strong><\/p>\n

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Hours:<\/td>\nMonday \u2013 Thursday<\/td>\n08:00 – 16:30<\/td>\n<\/tr>\n
\u00a0<\/td>\nFriday<\/td>\n08:00 – 14:00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n

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3. N\u00eb<\/strong> rrug\u00eb elektronike duke plot\u00ebsuar formularin e m\u00ebposht\u00ebm<\/strong><\/p>\n

FORMULARI I ANKESES\u00a0<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c7do person i interesuar mund t\u00eb paraqes\u00eb nj\u00eb ankes\u00eb me shkrim n\u00eb ERRU nqs ai\/ajo \u00ebsht\u00eb i mendimit q\u00eb operatori i tij\/saj nuk p\u00ebrmbush detyrimet ligjore ose\/dhe kontraktuale. Si instanc\u00eb e par\u00eb \u00e7do ankes\u00eb duhet t\u00eb paraqitet tek operatori q\u00eb t\u00eb mund t\u00eb ndiqet p\u00ebrmes pro\u00e7edurave t\u00eb operatorit p\u00ebr zgjidhjen e ankesave. N\u00eb rast se […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2806","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/2806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/comments?post=2806"}],"version-history":[{"count":32,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/2806\/revisions"}],"predecessor-version":[{"id":7509,"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/pages\/2806\/revisions\/7509"}],"wp:attachment":[{"href":"https:\/\/erru.al\/an\/wp-json\/wp\/v2\/media?parent=2806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}