Consumer Focus
Protection of consumer interest is in the central of the regulatory work. According to Law 8102, as amended, WRA has the duty to protect consumers from monopoly prices and to make a fair balance between their interests and operators in water sector.

WRA also operates in such a way as to ensure that licensees act in accordance with their license conditions and thus to protect consumers with regard to quality, efficiency, reliability and service guarantee. WRA interprets consumer protection task for any decision in the interest of long-term regulatory and better society as a whole.

To better realize its functions in consumer protection, WRA has adopted the following documents:



Participation in the 4th Balkans Joint Conference and Exhibition
On 2 - 4 November 2016 Water Regulatory Authority participated in the 4th Balkans Joint...

Presentation of the Performance report for water supply and sewerage companies for 2015
Water Regulatory Authority (WRA) presented on 20 October 2016 at Hotel Tirana International...

Participation in the Performance Report for 2015 presentation by the Water Regulatory Authority of Kosovo
By the invitation of the Director of ARRU, Kosovo Mr. Raif Preteni, on 14 September 2016...

The annual meeting between the two water regulators, WRA - ARRU, Kosovo
Representatives of the Water Regulatory Authority and Water Regulatory Authority of Kosovo...

Participation in the 5th International Conference “Regulating Water Supply and Waste Water Services 26-27 May 2016 Ohrid, Macedonia
On 26 - 27 May 2016, a delegation from the Water Regulatory Authority headed by the Chairman Mr....