Protection of consumer interest is in the central of the regulatory work. According to Law 8102, as amended, WRA has the duty to protect consumers from monopoly prices and to make a fair balance between their interests and operators in water sector.
WRA also operates in such a way as to ensure that licensees act in accordance with their license conditions and thus to protect consumers with regard to quality, efficiency, reliability and service guarantee. WRA interprets consumer protection task for any decision in the interest of long-term regulatory and better society as a whole.
To better realize its functions in consumer protection, WRA has adopted the following documents: