Customer Service Contract
Model Contract of water supply and sewerage services is approved by National Regulatory Commission with its decision No. 8, date 04.02.2011 and regulates the relationship between customers (households, private and public) and operator, which provides services of water supply and of wastewater disposal and treatment. The contract defines the rights and obligations for both parties and is applicable to all customers in the water and sewerage sector.

In 2015 it became necessary to revise this document and with the decision No. 25, date 07.08.2015, NRC approved some amendments in the Model Contract for water supply and sewerage services.

You can download the Model Contact here


Participation in the 4th Balkans Joint Conference and Exhibition
On 2 - 4 November 2016 Water Regulatory Authority participated in the 4th Balkans Joint...

Presentation of the Performance report for water supply and sewerage companies for 2015
Water Regulatory Authority (WRA) presented on 20 October 2016 at Hotel Tirana International...

Participation in the Performance Report for 2015 presentation by the Water Regulatory Authority of Kosovo
By the invitation of the Director of ARRU, Kosovo Mr. Raif Preteni, on 14 September 2016...

The annual meeting between the two water regulators, WRA - ARRU, Kosovo
Representatives of the Water Regulatory Authority and Water Regulatory Authority of Kosovo...

Participation in the 5th International Conference “Regulating Water Supply and Waste Water Services 26-27 May 2016 Ohrid, Macedonia
On 26 - 27 May 2016, a delegation from the Water Regulatory Authority headed by the Chairman Mr....