Customer Service Contract
Model Contract of water supply and sewerage services is approved by National Regulatory Commission with its decision No. 8, date 04.02.2011 and regulates the relationship between customers (households, private and public) and operator, which provides services of water supply and of wastewater disposal and treatment. The contract defines the rights and obligations for both parties and is applicable to all customers in the water and sewerage sector.
In 2015 it became necessary to revise this document and with the decision No. 25, date 07.08.2015, NRC approved some amendments in the Model Contract for water supply and sewerage services.
You can download the Model Contact here