Each interested person can lodge a written complaint with the WRA if he/she is of the opinion that his/her service provider does not meet its legal and/or contractual responsibilities. In the first instance, any complaint must be filed with the service provider so they may be resolved through the service provider’s complaints procedures. If the customer remains unsatisfied or the problem persists, a complaint can be submitted to the WRA in writing. The WRA will analyze the matter, informing the licensed service provider of the alleged breach of contract or contravention of the law and asking for a written statement.

You can send your complaint by letter to the following postal address:

Water Regulatory Authority
Blv: "Bajram Curri",
St: "Viktor Eftimiu",
Former KESH building Nr. 1, Floor IV,
Tirana, Albania

Participation in the 4th Balkans Joint Conference and Exhibition
On 2 - 4 November 2016 Water Regulatory Authority participated in the 4th Balkans Joint...

Presentation of the Performance report for water supply and sewerage companies for 2015
Water Regulatory Authority (WRA) presented on 20 October 2016 at Hotel Tirana International...

Participation in the Performance Report for 2015 presentation by the Water Regulatory Authority of Kosovo
By the invitation of the Director of ARRU, Kosovo Mr. Raif Preteni, on 14 September 2016...

The annual meeting between the two water regulators, WRA - ARRU, Kosovo
Representatives of the Water Regulatory Authority and Water Regulatory Authority of Kosovo...

Participation in the 5th International Conference “Regulating Water Supply and Waste Water Services 26-27 May 2016 Ohrid, Macedonia
On 26 - 27 May 2016, a delegation from the Water Regulatory Authority headed by the Chairman Mr....