Performance Report
Performance reporting was introduced by the WRA in 2011 with the objective to enable all stakeholders and the general public to understand and compare the performance of each water supply and sewerage utility. By examining utilities’ performance individually and in comparison with that of their peers we and the service providers themselves can identify opportunities for further improvement. Public performance reporting allows us to introduce an element of comparative competition into an otherwise largely monopolistic sector and stimulate improved service delivery.

Published annually, the WRA’s Performance Report aims to offer an independent and objective overview and analysis of the utilities’ individual performance measured against a set of key performance indicators selected by the WRA.


Further information on our performance monitoring approach and the set of key performance indicators we use can be found here.


Participation in the 4th Balkans Joint Conference and Exhibition
On 2 - 4 November 2016 Water Regulatory Authority participated in the 4th Balkans Joint...

Presentation of the Performance report for water supply and sewerage companies for 2015
Water Regulatory Authority (WRA) presented on 20 October 2016 at Hotel Tirana International...

Participation in the Performance Report for 2015 presentation by the Water Regulatory Authority of Kosovo
By the invitation of the Director of ARRU, Kosovo Mr. Raif Preteni, on 14 September 2016...

The annual meeting between the two water regulators, WRA - ARRU, Kosovo
Representatives of the Water Regulatory Authority and Water Regulatory Authority of Kosovo...

Participation in the 5th International Conference “Regulating Water Supply and Waste Water Services 26-27 May 2016 Ohrid, Macedonia
On 26 - 27 May 2016, a delegation from the Water Regulatory Authority headed by the Chairman Mr....